Complaints and disputes

auDA oversees the complaints and dispute policies relating to .au domain names and the .au domain industry.

We oversee two distinct processes in .au

Choosing the right path

If you have a concern about a party’s eligibility to hold a .au domain name licence or .au domain name provider’s conduct, where you consider there may be a potential breach of the .au Licensing Rules, you can lodge a complaint.

If you believe another party’s .au domain name licence infringes your intellectual property rights, you can lodge a dispute under the auDRP.

auDA’s scope

auDA is able to take action in line with .au rules and policies, which includes ensuring .au domain name registrations meet the requirements under the .au Licensing Rules. In accordance with our rules, we respond to formal requests about .au domain name registrations from Commonwealth and State law enforcement agencies, consumer affairs and fair-trading bodies under the relevant body’s legal remit.

auDA is not responsible for monitoring, changing or deleting harmful or inappropriate content on websites. To report inappropriate or harmful online content, to contact the Australian Communications and Media Authority (ACMA) .

If you have been subject to a scam, contact Scamwatch or IDCare.

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